All items are non-returnable/ non-refundable due to all orders being specially arranged and procured with the manufacturer. Once an order is placed we are unable to make any changes to your order.
If there are any questions or mistakes in your order you can contact us directly through email order@savemybills.org
Please keep in mind::
1. Once you submit an order we cannot cancel it as our procurement and logistics staff get to work immediately after an order is made. (If you are to need a refund and your order has not been delivered yet, we can offer you a partial refund where $20 will be deducted from the full refund as work has already been put in.)
2. All shipping fees are at the customers expense. This includes shipping fees for a return or exchange and import/ customs fee’s for international shipments. We are not liable for any extra charges by the post office, Shipping fees are non-refundable.
3. For all orders that are purchased with a discount code, we are not able to do any returns/ replacements.
4. Please contact your local post office to confirm the actual return shipping fee. We recommend you use the cheapest registered airmail method that is available.
5. For all goods that are lost/ stolen after being shipped, you can contact your local post office and provide them with your tracking number. They will be able to let you know the next steps to file a claim. We are not at fault if something is to happen to a package after shipping as it is something that is out of our hands. We are not able to provide reimbursements for lost/ stolen goods.
Please contact us on help@savemybills.org if you have any questions. We will help you to the very best of our abilities. ❤️
Save My Bills